ITIL - Information Technology Infrastructure Library

I had an ITIL training in Victoria at the beginning of Novermber. It is a three-day intensive course. The afternoon in the third day was for a test. The test was quite formal, which reminded me of CET4 and CET6 tests when I was in my university. The training and test are not easy. A thick book needed to be read, and you really need to use your brain to analyze the scenario and use your IT service management experience to understand ITIL and pass the test. For ESL people, it is an English language test to some extent. My manager got the result and she sent me her congratulations immediately because she said it was difficult, even though she has more than 20 years of ITSM experience. I got my formal certificate in about two weeks.

If you are interested in ITIL, here is the web site:
http://en.wikipedia.org/wiki/ITIL

BTW, my course is v2. v3 is coming.